Easie launches AI-enabled chatbot service for businesses, universities, local governments and non-profits

May 28

Chatbots trained on organization-specific business data increase conversions, streamline operations and strengthen user engagement

Easie, a leader in innovative business automation solutions, is excited to announce the launch of the beta program for its custom AI chatbot development service, designed to support automated customer interactions using advanced AI models trained on organization-specific data. This service is initially offered for businesses, universities, local governments and non-profits. Using OpenAI foundational models and embeddings-based search, Easie’s AI chatbots offer instant, accurate responses from multiple knowledge sources, designed to meet the specific needs of each organization.

Chat with a demo of Easie’s AI chatbot

This chatbot was trained on organization-specific data for Easie and over 600 case studies from past projects.

Easie's process for developing a custom AI chatbot begins with a thorough understanding of the organization's use case. This involves gathering detailed information about the organization's needs and objectives, which informs the development of a comprehensive corpus of data unique to that specific chatbot’s role. Alongside this, organization-specific rules for the conversation are established to ensure the chatbot operates within the desired parameters. After the initial setup, Easie robustly tests the chatbot with the client, allowing for iterative refinements and adjustments based on feedback. This rigorous testing phase ensures that the chatbot performs effectively and meets the client's expectations before it is launched to the end user.

This service uses Retrieval augmented generation (RAG), a framework that prevents hallucination by providing AI models with the knowledge that they are missing, based on private data stored in a vector database.

Here is a diagram of how RAG works:

Figure 1.1 - Diagram of Retrieval augmented generation (RAG) framework (1)

One high-impact application of AI chatbots is handling tier 1 support, managing routine inquiries and providing immediate solutions before being routed to human-based tier 2 support. This capability allows human agents to focus on more complex issues, optimizing the support workflow and enhancing overall efficiency. This service is part of Easie's long-term strategy to leverage AI and machine learning to optimize business operations. By automating repetitive tasks and questions, businesses can allocate resources more effectively and focus on core activities that drive growth.

"Our new AI chatbots are solving a critical pain point of many of our clients. Instead of waiting for a person, having to read through an FAQ or search with keywords, now end users can access broad information about an organization just by asking questions in natural language like you would to a fellow person. Chatbots that are natural language-based provide efficient, effective support, freeing up human resources to focus on more strategic tasks.
These chatbots are trained on organization-specific corpora of data using embeddings, ensuring they provide precise and personalized support. By integrating with existing systems, these chatbots streamline customer experience by offering 24/7 assistance on websites, customer portals and other digital platforms.
The corpus of data and how it is structured for data to train the model is actually highly business specific. The model results are deeply dependent on the corpus of data being comprehensive, combined with structuring the role, agent instructions and chat rules for the AI model to adhere to.”
- Rock Vitale, CEO of Easie.

Easie’s AI chatbots also support contact gathering, appointment scheduling and other routine tasks while automating processes that traditionally consume valuable time. The system can also integrate with CRMs, send data to a database and trigger functionality in other applications based on custom business rules.

Easie continues to push the boundaries of what is possible with technology, offering solutions that not only meet current demands but also anticipate future needs. This forward-thinking approach ensures that Easie’s clients are always at the forefront of technological advancements.

For more information about Easie's custom AI chatbot service and other business solutions, please schedule a consultation with us.

Headquartered in San Diego, California, Easie was founded in 2018 as a consulting firm for all business needs. Easie offers implementation-focused consulting in over 40 different knowledge areas including engineering, technology, AI & automation, design and marketing to help businesses optimize performance by navigating projects and developing innovative solutions toward operational excellence. Along with centralized project management in a quality-controlled environment, the Easie project team consists of vetted US-based professionals and subject matter experts from diverse industries. Read more about Easie at www.soeasie.com.